Frequently asked questions

  • FAQ

Nearly Clarity

What is Clarity?

Clarity is a user beliefs analytics tool that helps yous empathise how users interact with your website. Supported features include:

  • Session Recordings
  • Heatmaps (or oestrus maps)
  • ML Insights

Why should I use Clarity?

Clarity offers many unique features that help you understand user behavior:

  • Simple and like shooting fish in a barrel customization makes Clarity best for your business concern.
  • Clarity won't go in the way of your site's performance.
  • Data is analyzed and ready to view in near existent time, so you don't accept to look.
  • There are absolutely no limits on the number of sites per account. Clarity can calibration to support even the largest websites.
  • Clarity processes more than 1 petabyte of data from over 100 million users per month. Likewise, there are no traffic limits on these sites.
  • Deep AI and Machine Learning algorithm-powered insights help you lot analyze user beliefs efficiently.
  • No sampling (that is, tracking only a portion of your site's traffic).

What is the pricing model for Clarity?

Clarity is a free service forever. You'll never run into traffic limits or be forced to upgrade to a paid version. Acquire more than.

How does Clarity work?

Visit the Clarity overview page to know more than. You can also attempt the live Demo to experience Clarity's analysis tools, Recordings, and Heatmaps.

Where can I use Clarity?

Employ Clarity in some or all of these scenarios (and more):

  • Enable your clients or management in making data-driven decisions on what works and what doesn't.
  • Examination what content works all-time and where to identify it on your page.
  • Sympathize confusing elements of your webpage.
  • Identify user behavior and add required content to your folio.
  • Test and publish new ideas on your webpage.
  • Study user clicks and scrolling beliefs.

Will Clarity reduce my site'south performance?

No, not at all. Visitors to your site won't feel whatever difference in site speed or performance. The Clarity JavaScript is asynchronous, so it doesn't slow down the folio load time.

Privacy

Is Clarity GDPR compliant?

Clarity is GDPR-compliant every bit a information controller. For more than information, see the Microsoft Privacy Statement.

How does Clarity comply with California Consumer Privacy Human action (CCPA)?

Clarity processes data in compliance with the CCPA. For more information, see Microsoft Privacy Statement.

What is Clarity's Privacy Policy?

Refer to Terms of use to know the Privacy Policy.

What data does Clarity collect?

Clarity captures the user interactions on your website such as, how the page is rendering, user interactions such every bit mouse movements, clicks, scrolls, and then on. The lawmaking to capture this information is open source and available on GitHub. You can also read a summary of what data fields we collect. You can choose to mask your users' data. For more than information, see Microsoft Privacy Argument.

Practise I need to inform my users of the cookie Clarity uses?

Aye. For more information, see Clarity Terms of employ.

Where is my information stored?

Your data is stored in the Microsoft Azure cloud service.

Who has access to my data?

Microsoft/Clarity has admission to the information. For more information, see Clarity Terms of use.

How long can web admins access their Clarity data?

The information will exist retained for the webmaster'southward consumption up to iii months from the fourth dimension of recording.

Can I delete information for a specific user?

You need to delete the entire project to delete user's data.

What content can Clarity record?

By default, Clarity suppresses the customer's entire content. The website admin controls the content sent to Clarity, and website owners should use their dashboard settings to block confidential content.

Can my visitors choose not to exist recorded?

No. The website administrators will have to remove the Clarity tracking code.

Do you sell my data?

Clarity doesn't sell data. For more data, run across Microsoft Privacy Statement.

Is at that place an option for Do-Not-Track (DNT) setting?

Clarity doesn't currently respond to browser DNT signals. For more than information, see Microsoft Privacy Statement.

How tin can I prevent Clarity from gathering data on my folio views when I visit websites that utilise Clarity?

Nosotros utilize the system congenital by the Digital Advertisement Alliance to enable opt-out experiences for customers. You can opt out of Clarity telemetry by selecting Microsoft here. If you install the Protect My Choices app for your browser, you lot can ensure your opt-out preference is saved.

Getting started

How do I start using Clarity?

Onboarding to Clarity is free and piece of cake. If you lot're new to Clarity, start by signing upward. Refer to the Setup section on how to install the Clarity tracking code.

Can anyone sign upward? Are there any restrictions?

Yes. There are no restrictions.

Will Clarity work on my site?

Clarity will work on most sites with footling code. It requires some modern browser APIs but should never throw exceptions on older browsers.

Why am I having problem signing up to Clarity?

Check Troubleshooting Installation to know more details.

Why am I unable to install the tracking lawmaking?

Cheque Troubleshooting Installation to know more details.

Which site architectures does Clarity support?

Though any site compages is supported, Clarity can't return inside 3rd party 'iframe' or 'canvas' elements.

Which browsers does Clarity back up?

Clarity supports all browsers that execute JavaScript. This includes all modern browsers.

Does Clarity crave any special software to run?

No. To run Clarity on your website, yous demand access to your website's <head> section and terminate the Setup procedure.

Is it possible to use Clarity across multiple domains?

Yep. Projects can span multiple sites if you've included the tracking code from your project on all of them.

Can I use Clarity on different subdomains?

Yeah. Yous can use Clarity on multiple subdomains under the same website. Add together your projection's script to each subdomain and page y'all want to be instrumented. Cheque Setup instructions on how to install the script manually.

How does Clarity collect clicks?

Clarity tracks and collects mouse events through the installed tracking lawmaking of the project. The tracking code chooses the all-time screenshot to ensure that the top elements are included. Meridian elements are ranked in social club of the clicks on a page. Chemical element ranking is accented in aggregate to all page views for a given set of filters.

Does Clarity support funnels?

No. Clarity doesn't support this feature.

Does Clarity overload my site?

No. Clarity is designed with performance equally ane of the topmost priorities. So at that place's no perceivable affect on your site's end users.

How do I contact Clarity support?

You can attain us via email at clarityMS@microsoft.com. You can likewise select the smiley confront icon at the top right of the screen from any Clarity folio.

Is Clarity on Stack Overflow?

Yes. Y'all can find united states of america at Stack Overflow past tagging your questions with ms-clarity. Nosotros monitor questions with that tag.

Why am I unable to POST whatsoever requests?

Why practise I run across a unlike folio's data in my project?

Why is Clarity non tracking the subdomains?

Why am I unable to add a project?

Why am I unable to access my project?

Tin can I rails multiple domains with Clarity?

Yes, you can track multiple domains within ane account. Just create different projects for each domain.

If I have the same link in multiple places on my page, volition the data be combined for that link?

No, we don't combine link data. Suppose y'all accept the aforementioned link at the top and bottom of your folio. You can run into the number of clicks on the top versus the bottom.

Projection direction

How practice I create a project?

Adding a project tin exist washed in three simple steps. You can add an unlimited number of projects for each domain or website.

Can I modify my project details later?

If you lot're an Admin of the project, you can modify the project settings such equally project proper noun and site category. For more information, see Project management.

Why is my project missing?

If y'all can't run into your project in My Projects, ensure you supplied the correct authentication provider and e-mail address when you signed in. Otherwise, send u.s.a. feedback using the smiley face button on the Clarity top card.

Can I delete my project?

Yes. Remember, you tin't recover any data associated with the project after deleting it. Y'all can delete a project only if you're an Admin of the projection. Deleting a project will remove it completely for all squad members. Y'all can't undo this action. Follow these steps to delete a project.

Can I delete my project'southward data?

You lot tin can't delete data without deleting the project. Check hither to know how to delete a project.

Tin can I recover a deleted projection?

Clarity tin't restore deleted projects. You need to create a new project and add together the new tracking code to your webpage. Check Getting started to know more.

Setup

How practise I start using Clarity?

To kickoff using Clarity, y'all need access to your website's <head> section to include the Clarity tracking code manually. Each website you add together to your Clarity business relationship will have its unique tracking code to install. For more data, see Setup.

When will I start seeing information on the Clarity dashboard?

Once you terminate installing the script on your website, Clarity will commencement collecting the information. You can view this data in your projection dashboard inside two hours of calculation the script. You can verify this past following these steps.

How can I verify that Clarity is running correctly?

There are two ways to verify if Clarity is running correctly on your website. Check Verification to know more than.

Will Clarity'southward tracking lawmaking interfere with other JavaScript code?

No. The Clarity tracking lawmaking won't interfere with other JavaScript codes of your website.

Tin I install my project's tracking code on multiple sites?

To better use Clarity, we recommend to setup a new project for different domains.

Tin I use Clarity to find bugs in my website?

Yes. All Clarity features are aimed at helping you lot find bugs easier. For example, Session recordings give you lot diverse means to filter and drill down to what you lot are looking for.

When can I offset using Clarity after installing the tracking code?

In general, wait for 2 hours for Clarity to start working on your website.

I'g unable to add together the tracking code. What should I do?

Ensure you follow the Setup steps and copying the right tracking code. Check Troubleshooting installation to know more than.

How do I utilise Clarity with my tag manager/CMS/website manager of pick?

Clarity plays nicely with many popular website tools, including WordPress, Shopify, Woo Commerce, Google Tag Director, Wix, and more. You tin can find a list of supported platforms and instructions on installing Clarity on them hither. If your favorite platform isn't listed, let us know. Nosotros'll consider your feedback when we prioritize future updates to Clarity.

Volition Clarity arbitrate with other JavaScript code?

No. The Clarity tracking code won't interfere with other JavaScript codes.

My Shopify project was collecting data previously. Why did it stop?

Make sure to update your Shopify installation after major blueprint changes. Design changes may cause the Clarity script to be removed. If your Shopify site updates its design (similar switches to a new template), ostend that your Clarity script is still correctly installed.

Can I add Azure Agile Directory (AAD) authentication for Microsoft Clarity from my company's AAD example?

No, Microsoft Clarity doesn't back up hallmark via your company's AAD instance. However, users from your company should be able to log into Clarity using their company email accounts. This may require your admin's approval. Come across our troubleshooting tips for help.

Masking and unmasking content

Is masked data uploaded to Clarity?

Tin can I mask or unmask text on sure parts of the page?

Yes. Check hither to know more.

How tin I exist sure that the right masking mode has been selected in Clarity's Settings tab?

Upon selecting a masking mode, look at the peak of the folio. The masking fashion is set correctly if the 'Masking manner set' dialogue box with a greenish tick marker appears.

Set masking mode.

Team management

Tin can I add squad members to my project?

Yes. In one case yous sign upwardly to Clarity and add a projection, you'll exist an Admin of the projection. You lot tin but add squad members if you're an Admin of the project.

Admins tin add team members through their email IDs. There's no limit on the number of users to a project. All the same, but x pending invites are immune at a time. Check hither to first calculation your team.

How many members can I invite to my project?

You lot tin but add together team members if you're an Admin of the project. At that place are no limits to the number of members you can add to each project. Notwithstanding, only ten pending invites are allowed at a time.

What user roles are available for my team members?

A user can be an Admin and Team member. Admins take the following permissions:

  • Changing the user's office.
  • Deleting a project.
  • Update or modify project settings.

For more information, see Project access.

What are the different permissions for each office?

Check Project access to know Admin and Member permissions.

Is there a limit on the number of admins per project?

No. There'due south no limit on the number of Admins for a project. In that location tin can exist multiple admins for each project. You also can change a team fellow member to Admin.

How do I change the user roles in my projection?

A user can exist an 'Admin' or 'Team member'. You tin merely change user roles if y'all're a project admin. For more information, see change user role.

Can I remove users from my project?

If yous're an Admin of the projection, you lot can remove team members. Removing a user will deny them admission to a project. You can add together the user to your project once again.

What should I do if my team member didn't receive the invite?

  • Make sure you've entered a valid email address in the invite.
  • If the recipient's email is from an official account, ensure that the organization's IT team allow emails from @microsoft.com.
  • Ask the squad member to check their spam or bulk e-mail folders.
  • Check the troubleshooting guide for more details.

What if a team fellow member hasn't received the invite?

Why am I unable to remove a squad fellow member?

Google Analytics integration

How tin I integrate Google Analytics (GA) with Clarity?

It's easy. Merely follow the steps in Google Analytics integration documentation.

Can I integrate any web property with Google Analytics?

Yes. All yous would need is to follow our documentation.

Practice I need to install Clarity's tracking code for Google Analytics integration?

Yeah. You need to end the Clarity Setup process before integrating with Google Analytics.

Can my team access Google Analytics integration?

As long as your squad has access to your Google Analytics web property, they can see the custom dimension Clarity utilizes.

How many web properties can I integrate?

At this indicate, you can integrate only ane spider web property.

Why practise I see a failure when connecting with Google Analytics?

Clarity attempts to create a custom dimension on your behalf while integrating with Google Analytics. At that place are a few reasons this could fail, including a limit on the number of custom dimensions Google enforces per spider web property. If y'all tin can't integrate Clarity completely, try creating a new dimension or editing an unused dimension with the following values:

Proper noun: Clarity Playback URL

Scope: Session

Active: checked

Google Analytics Dashboard

Why do I see dissimilar numbers in Google Analytics & Clarity?

Google Analytics Segments

How long does it take for Google Analytics segments to show up after I integrate?

There's no filibuster. After integrating with Google Analytics, you'll see GA segments in the Recordings tab.

Why don't I see GA segments in Dashboard/Heatmaps?

GA segments just piece of work in the Recordings tab.

How can I edit/delete the GA segment?

GA segments tin can be managed directly on Google Analytics. If you want to edit or delete your GA segment, you tin directly do that on Google Analytics. Clarity volition reverberate the changes in one case you refresh the project.

Google Analytics Goals

How to create and use GA goals in Clarity?

Why use GA goals?

Custom tags

Tin I send more than data through Clarity filters?

Yes. You tin use custom tags to send any data you would similar to Clarity, such as page labels).

How soon is the tag available on my project?

As y'all add a tag in your website code, it will exist updated in your project within 30 minutes to 2 hours.

How many tags can I add to my website?

At that place are no limits on the number of tags you tin can add to your website. However, a single page tin can have no more than than 128 tags. Any more tags will be ignored.

How to utilise custom tags to find out which users haven't used a characteristic?

Define the feature in custom tag and add the custom tag to your project to start using it. For more than information, see Custom tags.

Insights

What is a Rage click?

Rage clicks occur when a user repeatedly clicks in a clustered area inside a curt period.

Instance: Detect bugs in your UI where a user clicked repetitively on an element (expecting a response) or became frustrated during site navigation.

For more information, see Rage click.

What is a Dead click?

Expressionless clicks occur when a user clicked somewhere on the page, but no response was detected.

Example: Find your UX bugs where an element may expect clickable (and receives user clicks) simply has no coded response on click.

For more information, run across Dead click.

What are interesting user segments?

The interesting user segments on your dashboard are groups of data about your users, highlighted by Clarity'due south ML algorithms, based on potentially interesting filters for a metric.

Why don't I see interesting user segments?

There could exist several explanations if you don't see interesting user segments in your dashboard.

  • Clarity automatically looks for interesting user segments for these metrics and merely adds high-confidence segments to the Dashboard. If no segments appear, our ML model may not have establish helpful user segments to show.
  • Be sure you're looking for interesting user segments on either dead clicks or rage clicks. Currently, they aren't available for other metrics.
  • Information technology'southward also possible that yous have applied too narrow filters, and your sample size is too modest. Review these values and try again.

What is Excessive scrolling?

Excessive scrolling occurs when a user scrolls through site content at a higher rate than expected for standard content consumption.

Example: Discover recordings where your users scroll apace to await for a specific piece of content. This helps you identify important content and notice layout alignment problems.

For more information, see Excessive scrolling.

What are Quick backs?

Quick backs occur when a user goes to a new page and speedily returns to the previous one.

Example: Find recordings where your users had confusing navigation, similar quickly returning to your site's home folio after attempting to click on a follow-on page.

For more information, see Quick backs.

Can I view general insights of a specific element on all pages?

This characteristic isn't supported at this time.

What details tin can I view almost errors on my site?

In addition to viewing session recordings with JavaScript errors, view the near common pages and browsers with errors. You can also easily filter to those segments and many more. Currently you tin can't view specific script fault names automatically, just this feature is in development.

Can I runway a specific subset of users?

Yes. Just utilise one or more filters and and so save it as a segment to easily admission later. Larn more.

Why do I not accept any interesting user segments?

Clarity automatically looks for interesting user segments based on Expressionless click and Rage click metrics. If they aren't seen on the dashboard, information technology's probable that our machine-learning model, which requires a high caste of confidence, hasn't identified any notwithstanding. Learn more.

How can I view Content Insights for my weblog?

Content insights card is automatically applied for most WordPress blog sites. For other sites, follow the Setup instructions to go started.

Heatmaps (or heat maps)

Will oestrus maps irksome down my site?

Not at all. Heatmaps utilise data that Clarity already collects.

Can I use heat maps and follow privacy regulations?

Yes. You lot can follow all privacy regulations, mask text, and create heat maps. Clarity creates rut maps based on chemical element attributes and not the content of the element.

Are heatmaps available for mobile?

Yes. Clarity supports heatmaps across devices. Past default, Heatmaps are generated for PC, tablet, and mobile for easy comparison.

How long is heat map data kept in Clarity?

You lot can access heat maps for up to 90 days.

How long does it take to generate a Heatmap?

It'southward quick-less than a infinitesimal.

How long will it take for a user's click to testify on a oestrus map?

The user clicks are shown on heat maps within xxx minutes.

Which sites can utilise a heat map?

All websites where the Clarity tracking code is installed tin use a Heatmap.

Tin can I upload my images to a heat map?

Clarity doesn't support uploading or recapturing screenshots to match a heat map.

Can I rail iFrames with heat maps?

Clarity captures clicks on first-party iFrames (that is, iFrames source is the same domain as original page source) but not on 3rd-party iFrames.

How can I add atmospheric condition to oestrus maps?

You can add together/modify filters to view heat maps in specific weather condition.

Can we exclude elements from oestrus maps?

No. Clarity doesn't support excluding or suppressing specific elements on your webpage while generating a estrus map.

Can I view a oestrus map for my Shopify or WordPress site?

Yes. You can view Clarity Heatmaps on Shopify or WordPress site where the Clarity tracking code is installed.

What types of rut maps can I clarify using Clarity?

Using Clarity, you can analyze Click maps and Scroll maps to understand user behavior.

How can I search through the URLs?

You tin use the autofill search box to search through the URLs.

Does Clarity collect more click data than is displayed in the dashboard?

Yep. Clarity tin can't show all the data that it collects. The displayed data is dependent on the sample impression on which the estrus map is created.

How do Clarity click maps deal with pop-ups?

Go to the respective Recording for popular-ups so select Insights Dashboard to start viewing aggregate stats.

How does Clarity display a click map for varied screen lengths, resolutions, and device types?

Resolution and device type won't issue a click map. Clarity generates click maps based on the aggregated data of elements of the folio that the user clicked across all screen sizes.

Why do I run across more clicks than page views?

This happens when one or more users click on the page more than page views.

What is the maximum limitation on a oestrus map?

Heat maps are limited to up to 100,000 folio views per heat map.

How do you see dynamic elements in heatmaps, such as dropdown menus?

Clarity heatmaps practise account for dynamic elements, such every bit dropdown menus, popular-ups, and so on. However, dynamic elements may not exist visible in the default heatmap. But that is easy to change. The left panel ranks all elements, including dynamic ones, by clicks. Just select the element y'all desire to explore, and the heatmap will refresh to bear witness it.

Exercise you support regular expressions for heatmap URLs?

Yes, regular expressions are supported for all path filters (visited, entry, exit, and referral URLs) for heatmaps and recordings. Learn more.

What are the limitations of estrus maps?

For more information, see Heatmaps limitations.

What if my heatmap has low page views?

Bank check Troubleshooting Heatmaps for more details.

Why is there low click data?

For more information, see Troubleshooting Heatmaps.

Why do I see 'This chemical element isn't visible on this folio' on a click map?

Session recordings

How are recordings nerveless?

Clarity session recordings aren't video streams of users interacting with your site. Instead, this is how they work: Clarity records all the page information a user sees (the DOM content) and the actions they take equally they browse your site. A session recording is an animation that captures all user actions across devices, such as mouse movements, clicks, scrolls, and more.

Are all sessions recorded?

Clarity tracks all sessions, only recordings may non be available for all sessions.

How long does information technology take for a session to appear in my recordings?

Recordings typically appear in about 30 minutes, but they may take up to 2 hours.

How many sessions can Clarity tape?

Clarity records up to 100,000 sessions per project per day.

Why does my website'due south layout await incorrect when rendered in Clarity?

First, make sure the CSS for your page is available externally without the need for authentication. If that doesn't piece of work, leave us some feedback in the app using the smiley face button.

Can you delete or download recordings?

Currently, you tin't delete or download specific recordings.

How practise I see which page the user is on in a session?

When watching a session recording, select the "More details" button to get a detailed breakdown of the user'due south journey in the session.

Can you tell if a session recording has been watched or not?

Yep. Once you view a recording, the text on that recording carte du jour volition dim. Come across our documentation to learn more than.

How can I prevent certain pages from being recorded?

Remove the Clarity tracking lawmaking from the URLs you don't want to be recorded.

While viewing a Click map from a recording, why can't I meet any clicks?

For more than information, see Troubleshooting recordings.

Why practise some images appear gray in the recording?

While the user is inactive on your folio, Clarity doesn't capture changes for continuously changing elements such as images, videos, etc. In that case, these elements will show up gray. It will go back to total color if the user becomes active on the folio again.

Labels

How many labels can I add together to a recording?

You lot tin only add five labels per recording.

Is there a limit on the number of labels I can create for a project?

Yes. You can create up to one thousand labels per project.

How long can labels exist retained?

Labels tin can be retained for up to 90 days.

How tin I add together a label?

Your team members who can access the projection also can admission the labels, but the labels can't be shared.

Who can create labels?

Any team member with access to a project tin can create labels.

Filters

Can I add custom filters?

Yeah. Check Custom tags to know more nearly custom filters.

Is regular expression supported in path filters?

Currently, regular expressions aren't supported in path filters.

How can I observe users who interacted with a specific page within a session?

To watch users who interacted with a specific folio within a session, set the Visited URL to that page and Page click count greater than 1 click.

How tin I find user recordings leaving the folio before viewing the unabridged page?

Gear up Page scroll depth to different points to see when users are leaving before reaching the bottom of the page.

How can I examine a new page'southward traffic?

To understand the traffic to a new page, set the Visited URL to that specific page and the time frame to the new site's start date. Ready Insights filters to detect out user interaction with the site.

Which filters tin I utilize to compare various technologies?

Employ Browser, Operating system, and Device filters to compare diverse technologies.

What defines a session in Clarity?

The session is the amount of time a user spends on your site.

Tin can I filter internal IP?

Can I save filters to view later on?

Yeah. You can combine multiple filters and save this user group as a "Segment". Acquire more.

Sharing

What features back up sharing?

For Heatmaps, a screenshot of a click map or a scroll map is shared. And for Recordings, the entire recording is shared.

You tin share Heatmaps and Recordings with your team members or guests. While the link shared with team members doesn't expire, the link shared with guests has an expiration.

No. You can add multiple IDs from your team and exterior your team.

When volition a link shared with team members elapse?

The link shared with your project squad volition never expire.

When will a link shared with guests expire?

The link shared with guests expires based on the number of days you lot select while sharing the link.

E-Commerce Insights

Why practice I not meet whatever east-commerce metrics?

  • The Purchases feature is merely available on Clarity projects of Shopify sites.
  • Checkout Abandonment feature is only available on Clarity projects of Shopify Plus sites.
  • If you still tin can't come across these widgets or filters, submit feedback from your Clarity business relationship (using the smiley button on the top-right of your screen).

Why do my Purchases or Checkout abandonment equal 0%?

0% Purchases hateful Clarity didn't detect any sessions on your site that resulted in a purchase.

0% Checkout abandonment means Clarity didn't detect any sessions on your site that started the Checkout Procedure merely abandoned before completing the buy.

Customers paying with ShopPay or expedited checkout options won't take their sessions show upwardly under the Abandonment card.

Why practise I see a session considered Checkout abandonment, even if the user selected "Complete Order" in the recording?

This will occur if the session doesn't include a "Checkout Confirmed" folio. Suppose the user selected "Complete Order", simply the session terminated before officially landing on a "Checkout Confirmed" page. In that case, Clarity will withal consider this session equally abandoned earlier completing the Checkout.

Why do I meet a session considered Checkout abandonment, fifty-fifty if the user selected the push button to the side by side step (for case, "Go to Payment") in the recording?

This will occur if the session doesn't receive data indicating the next page was reached. Suppose the user selected "Go to Payment", but the session terminated before landing on the Payment page. In that instance, Clarity will still consider this session every bit abased before reaching the Payment stride.

What does the "Other" pace include?

"Other" step contains miscellaneous scenarios that aren't captured past the previous steps. This includes Express Checkout, more custom steps like "Processing", and then on.

Why no heatmap link for "Other"?

Heatmaps are generated for specific URLs. The core steps (Contact Info, Shipping Method, Payment) are associated with their respective URLs. "Other" contains miscellaneous scenarios that span multiple URLs.

How does my Purchase Conversion rate here differ from the Shopify charge per unit?

Clarity calculates the Purchase Conversion rate from the data that we receive from your site. This information may not always receive the same payloads or total session scope as Shopify. As such, there may be minor differences in the rate reported. Feel gratis to let us know if this departure is big with the Feedback button (Smiley button on acme-right of your screen).

How tin can I add Production information?

How can I go data for the Most Viewed Products menu?

For more information, see Troubleshooting Dashboard.

Why exercise I see wrong information in the Near Viewed Products bill of fare?

Clarity Live Extension

What is Clarity live extension?

Clarity live is a browser extension that helps you speedily view users interaction with your site in real time. You can view instant heatmaps, surface area maps, and sentry recordings for any folio y'all're on. Check here to know more than.

Do I need to pay to apply the Clarity alive extension?

Clarity is 100% free - forever. You'll never be asked to upgrade to a paid version. No credit card is required to sign up.

How to use Clarity alive extension?

Clarity alive extension is piece of cake to utilize. Start by downloading the extension on Chrome Web Shop. Refer here to know more details on how to view the widget and use the features.

How do I install the extension on Microsoft Edge?

Currently, Clarity alive extension is but available on the Google Chrome Web Store. Yous can now add together extensions from Chrome Web Store to Microsoft Edge. Select 'Add to Chrome'. Check how to install the extension to know more than.

Why do I run into clarity failed to launch despite installing the extension?

Refer to Troubleshooting guide to know more.

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